Listening As A Good Website - 1039 Words

One of the most important skills to have, listening by definition is â€Å"to give attention with the ear; attend closely for the purpose of hearing; give ear.† taken from Dictionary.com. Without the proper development of this skill, it is easy to overlook many situations that could be resolved quickly by listening. In my profession we work with subscribers who are having issues with internet, phone, and TV service. Often the customer will provide an excess amount of information that is usually not relevant to the situation I find that my employees with tune the customer out and not give them their full attention. By not fully listening they will miss key pieces of information that could help them resolve the customer’s†¦show more content†¦With any type of work, it is important for your employees to follow you and your actions. Showing your assertiveness can help with that. Balancing your assertiveness can be a challenge. At times it can be very difficult to know when it is too much. The following website can help determine and develop all of that. https://www.mindtools.com/pages/article/Assertiveness.htm Negotiation Negotiation is â€Å"mutual discussion and arrangement of the terms of transaction or agreement.†. With some situations having the ability to negotiate is very important. Both parties looking to come up ahead, a middle ground must be found. When negotiating in the business world, it can range in situation from employee to employer or to employee to customer. In the employee to customer stand point, in the paid service industry, such as subscription services to internet, a customer will complain about poor service and request credit from the provider. The employees job is to make the customer happy but at the same time save the company money, that is where the point of negotiation comes into play. At many times the customer will have a set number that is well beyond a reasonable amount, in those situations the employee must negotiate with the customer to a reasonable amount that will benefit both parties. A good site to look into